This Privacy Policy explains how Tom Chase, trading as Chase Studio, collects and uses personal information when you visit www.chase-studio.co.uk, make an enquiry or otherwise interact with the studio.

1. Who we are

Chase Studio is the trading name of Tom Chase, a sole trader based in the United Kingdom. For UK data protection law, Tom Chase trading as Chase Studio is the controller of the personal information described in this policy.

Business/contact address: [BUSINESS OR CORRESPONDENCE ADDRESS]

Email: hello@chase-studio.co.uk

2. Information we collect

Depending on how you interact with Chase Studio, we may collect:

identity and contact details, such as your name, email address, telephone number, company and role;

enquiry and project information, including messages, briefs, files and other information you choose to provide;

client and transaction information, such as proposals, contracts, invoices, payment status and correspondence;

technical and usage information, such as IP address, browser or device information, pages viewed, referral source and cookie identifiers, where collected; and

marketing preferences and records of consent or objections, where relevant.

We normally collect information directly from you. We may also receive it from someone at your organisation, a referral, a collaborator, a publicly available professional source, or the service providers identified after the final data and cookie audit.

3. How and why we use information

We use personal information only where we have a lawful basis. The likely activities and bases are:

Responding to enquiries and taking steps requested before entering a contract — necessary to take pre-contract steps and, where relevant, Chase Studio’s legitimate interest in managing enquiries.

Providing services, managing projects, communicating with clients, invoicing and collecting payment — necessary to perform a contract or take pre-contract steps.

Keeping financial, tax and business records — necessary to comply with legal obligations.

Operating, securing and improving the website and business systems — Chase Studio’s legitimate interests in running a secure, effective business, except where consent is required for cookies or similar technologies.

Sending marketing communications — consent where required, or legitimate interests where the law permits. You can opt out at any time.

Establishing, exercising or defending legal claims — legitimate interests and, where relevant, compliance with legal obligations.

[ACTION REQUIRED: Confirm each actual purpose and lawful basis after mapping all forms, CRM/email tools, analytics, mailing lists and other processing. Remove anything not used.]

4. When information is required

Some information may be needed to respond to an enquiry, enter into or perform a contract, issue an invoice, or meet legal obligations. If required information is not provided, Chase Studio may be unable to respond fully, enter into an agreement or provide services.

5. Sharing information

We may share personal information where necessary with:

website hosting, form, email, cloud storage, project-management, analytics and IT providers;

payment, banking, bookkeeping, accountancy and professional-advice providers;

trusted freelancers, suppliers or collaborators involved in a project, where appropriate;

government bodies, regulators, courts, law enforcement or other parties where required by law or needed to protect legal rights; and

a buyer, adviser or relevant party in connection with a proposed sale, transfer or reorganisation of the business.

We do not sell personal information.

6. International transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, Chase Studio will use a lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or approved contractual safeguards, as applicable.

[ACTION REQUIRED: Confirm whether data leaves the UK, name the relevant countries/providers where appropriate, identify the transfer mechanism, and explain how a copy of safeguards can be requested.]

7. How long we keep information

We keep personal information only for as long as needed for the purpose collected, including to meet legal, accounting, tax and reporting requirements or to deal with disputes. Likely retention periods are:

unsuccessful or inactive enquiries: 12months;

client, contract and project records: 12months;

invoices and tax records: 12months;

marketing records: until you opt out or 12months; and

website analytics and cookie data: the periods stated in the final Cookie Policy and provider settings.

We may keep minimal suppression information so that an opt-out request continues to be respected.

8. Cookies and similar technologies

The website may use cookies and similar technologies. Non-essential technologies will be used only where the required consent has been obtained. Details and preference controls are set out in the Cookie Policy at [COOKIE POLICY URL].

9. Security

Chase Studio uses reasonable technical and organisational measures intended to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet or storage system can be guaranteed completely secure.

10. Your rights

Depending on the circumstances and lawful basis, you may have rights to:

ask for access to your personal information;

ask for inaccurate or incomplete information to be corrected;

ask for information to be erased;

ask for processing to be restricted;

object to processing based on legitimate interests or for direct marketing;

receive certain information in a portable format; and

withdraw consent at any time where processing relies on consent, without affecting earlier lawful processing.

You have an absolute right to object to your personal information being used for direct marketing. To exercise a right, contact hello@chase-studio.co.uk. Chase Studio may need to verify your identity and may lawfully refuse or limit a request in some circumstances.

11. Complaints

Please contact hello@chase-studio.co.uk first if you have a concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Current contact details are available at https://ico.org.uk/make-a-complaint/.

12. Children

This website and Chase Studio’s services are not directed at children, and Chase Studio does not knowingly collect children’s personal information through the website. If you believe a child has provided personal information, please contact hello@chase-studio.co.uk.

13. Automated decision-making

Chase Studio does not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

14. Changes to this policy

This policy may be updated to reflect changes to the website, services or legal requirements. The latest version will be posted here with a revised ‘Last updated’ date. Material changes will be highlighted where appropriate.